Customer Service
Frequently Asked Questions


Rental List Policy
Nancy's Notions does not share your email address with other companies. However, we may occasionally share your name and mailing address with companies that offer products and services you may enjoy. If you don't want us to share your name and address, or if you no longer wish to receive mailings from us, you can contact us*:
Call Customer Service at 800.245.5116 (M-F 8 a.m. - 5 p.m. Central Time)
Email Customer Service
Send us a copy of your printed mailing address as it appears on a catalog
*Please allow up to 8 weeks to update our list.

Site Security
Nancy's Notions employs the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your credit card number is submitted in encrypted form. All sensitive information you provide is encrypted before being sent over the Internet. Note: Any pages where you are conveying personal information (name, address, and credit card number) should show an image of a lock at the bottom of your screen. If the lock is closed, it is a secure page.

Privacy Policy Statement
This is the web site of Nancy's Notions®.

Our postal address is 333 Beichl Avenue, Beaver Dam, WI 53916

We can be reached via e-mail at or by telephone at 800-245-5116.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name, address, and telephone number. The information we collect is used to improve the content of our Web page, and to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors' preferences, record session information such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, and to record past activity at a site in order to provide better service when visitors return to our site.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail at the above address, calling the above telephone number, writing to the above address, or visiting

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling the number provided above, e-mailing the above address, writing to the above address, or visiting and clicking on Contact Us.

You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling the number provided above, e-mailing the above address, writing to the above address, or visiting and clicking on Contact Us. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing the above address, calling the above telephone number, writing to the above address, or visiting

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them, including unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), or contact information (e.g., name, address, phone number).

Consumers can access this information or have it corrected by sending an e-mail at the above address, writing to the above address, calling the above telephone number, or visiting

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Thank you,

Nancy's Signature



On a product page, enter the quantity desired and click on Add to Cart button. The Item Number and Product Name will appear on the Shopping Cart page. The quantity ordered, price each, and Total Price will display. If you wish to add more items to your cart, click on the Continue Shopping button.

When you have finished shopping, click on the Checkout button on the Shopping Cart page. You will then complete the ordering process.

A Source Code identifies the mailing piece or promotional email you received. You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue.

If you do not have a Source Code, leave the box blank. Click on Continue.

Only one source code per order can be applied.

There are three possible reasons our web site will not accept a Source Code:
  1. It is entered incorrectly; enter only numbers and include the dash ex: 123456-2222.
  2. You are using an expired source code.
  3. The shopping cart remembers a previous source entered. Please phone in your order to:
You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue. You will see the promotion at Step 4 of Checkout (Checkout-Review & Submit Order).

After you select an item for purchase, the product will show up in the Shopping Cart page. If the product is unavailable, a message will show with information as to the expected ship date. PLEASE NOTE: due to occasional special circumstances, some products with limited inventory may not be actually available at the time of your order because we have oversold the item. We regret this situation, but a note will be added to your invoice to indicate which item(s) was sold out.

Effective April 1, 2002, Koala product prices could no longer appear on any web site. You may order Koala products via phone, mail, or fax. Our Order Line is open 24 hours a day, seven days a week at 800.833.0690.

Method 1: Use the Search field found on the top right side of our web pages.

Type in an item number:
For example: BTMPK, then click Search
This is the fastest way to find a single item.

Type in a product name:
For example: Sew Steady Table
The results will be limited to products with that name in the title.

Type in a keyword for the item:
For example: table
This method could result in a large number of products.

Method 2: Use the navigation bars.

The Top Navigation Bar lists all of the major categories. Click on any of these categories to find what sub-categories are listed. Then click on the sub-categories that now appear in the left navigation bar to find what products are offered. Thumbnail images of every product make shopping easier.

Click on the Shopping Cart icon at the upper right of the screen. Then click on View Basket. If you change the quantity of any item(s) in your Shopping Cart, click Update to recalculate your subtotal.

Click Remove to delete an item.

You will first receive an Order Request summary email. Within 48 hours you will also receive an Order Confirmation with your order number. If you do not receive both of these emails, please contact customer service.

Please review your order closely. Questions can be addressed by calling Customer Service at 800.245.5116 (M-F 8 a.m. - 5 p.m. CT). We will make every effort to change your order if it has not already been processed.

Check your spam filters. Verify Nancy's Notions is set up as a “safe sender” or is on your “whitelist”.

The first email with the ML# is an Order Request Summery Report that confirms your order was submitted to Nancy’s Notions.
The second email with your order number is an Order Confirmation email; this confirms your order was received and is being processed.

Canadian and International customers: prices listed on Nancy's Notions Web site are in US funds. If you use a credit card, the exchange rate will be reflected on the invoice you receive from the credit card company.

Credit Cards: MasterCard, Visa, Discover, American Express

PayPal: You can select PayPal when you checkout online.

Personal Checks: We accept personal checks with your mail in order. Checks MUST be in US funds. We will not accept checks from Canadian or foreign banks.

Money Orders: We accept money order in US Funds when you mail in your order.

Nancy's Notions Gift Cards: You may redeem a Nancy's Notions Gift Card during your online checkout. Enter the Gift Card number in Step 3 (Checkout-Payment Information). The available value of the Gift Card will show in the Balance ($) box.

Sales Tax
Do I need to pay sales tax?
Nancy's Notions collects applicable sales tax for shipments to Wisconsin, Colorado, and Vermont addresses.
Why do I pay sales tax on shipping?
Wisconsin, Colorado, and Vermont laws require us to charge tax on shipping charges.

Important Sales Tax Information for Oklahoma Purchasers

Do American Sewing Guild members receive a discount?
ASG members should check the ASG members-only website to get information about the latest promotional offer.

Do Sewing Professionals receive a discount?
Qualified sewing professionals are entitled to a 15% discount. Approved sewing related businesses include: tailors, alteration specialists, custom sewing, libraries and certified schools, 4-H Leaders, county extension agents, and home economists who teach instructional sewing/tailoring in a classroom setting. Enter the source code from your catalog label. Discount cannot be combined with any other offers or discounts, including clearance items.

To apply, print the Sewing Professional Discount Form. Wisconsin customers are required to also complete the Wisconsin Sales and Use Tax Exemption Certificate. Acrobat Reader is required to view these documents. If you do not have Acrobat Reader, you can obtain it by going to

Return the completed form via fax or mail:
Fax: 800-255-8119

Mail: Nancy's Notions
  PO Box 683
  Beaver Dam, WI 53916-0683

Wholesale Pricing
Nancy's Notions, a subsidiary of the Tacony Corporation, offers wholesale pricing strictly to established retailers who purchase our items and resell them in the same form as purchased from us. Examples include fabric stores and sewing machine dealers. If you are interested in applying for a wholesale account, please call Tacony at 800.537.8891 to request an application, or go to to download an application form.


Do I need to log-in before I add items to my shopping cart?

How do I save my log-in information so check out is easier with future orders?
After you checkout, you have the option to click on “Save My Information”. This will allow you to save all your billing and shipping information. However, your Credit Card number is not retained.

I forgot my password.
Click on the Forgot Your Password link. Enter your Email address and click Continue. An email will be sent to you with a link to access your account. Check your email account, then click the link in the email. It is a one-time use link. You will then be asked to change your password. Please remember that passwords are case sensitive.

I think I am a returning account holder; how do I log in?
If you registered before July 1, 2008, the web site will not recognize your previous email or password.

The web site does not recognize me as a returning account holder; what do I do?
If you registered before July 1, 2008 the web site will not recognize your previous email or password. It will be necessary to checkout as a new customer and if you like, “Save” your information after checking out.

Do I need to set up an Account before I order?
No, you can complete your order as a guest. Go to Checkout and follow the directions within the New Customers & Guests section.

However, creating an account will save you valuable time on your next order and give you access to all the great features of our site including:
Personal Information: Store your personal information for future shopping visits
Address Book: A convenient place to store and edit your personal billing and shipping addresses
Wish Lists: A great way to let people know about those items you'd like to have
Item histories: Information about online orders you place using your Nancy's Notions website account

How do I set up an Account?
You can set up an account after you check out by clicking on “Save” information. However, if you are not ordering at this time and still want to set up an account you can. Click on My Account at the top of the page. Click on Register within New Customer Registration. Complete the registration form.

How do I log out of your site?
Close/quit the browser window.

Why won't my shopping cart work? What are cookies and JavaScript and why do I need them enabled?
Cookies—the information a Web site saves on your computer—are what make online shopping carts work. Without them, our Web site cannot keep track of the items you place in your cart. To make your online shopping a breeze, make sure cookies are enabled in your browser's preferences.

JavaScript must also be enabled. It is a programming language that makes it possible for many different features to function on a Web site. When you have this enabled, it allows you to go through the ordering process on our Web site.

Follow these simple steps:

To Enable Cookies:
Windows/Internet Explorer/AOL:

Click on “Start” then “Settings” then “Control Panel.”

Select the “Internet Options” icon (this will open “Internet Properties”).

Your cookie preferences will be under either “Advanced” or “Security.”


Go to “Preferences.”

Click on “Security.”

Select “Always” under Accept Cookies.

Netscape Navigator:

Click on “Edit”, then “Preferences.”

Your cookie preferences will be under “Advanced.”

To Enable JavaScript:
Windows/Internet Explorer:

Go to “Internet Options” (under the IE Tools menu).

Click on “Advanced.”

Check “Java console” and “Java logging.” Restart.


Go to “Preferences.”

Click on “Security.”

Choose “Enable Javascript.”

Netscape Navigator:

Click on “Edit”, then “Preferences.”

Your JavaScript preferences are under “Advanced.”

Once you have found your cookie preferences, click on “Accept Cookies.” After finding the JavaScript preferences (Mac), select “Enable JavaScript.” If you cannot find your cookie or JavaScript preferences following these directions, please consult the Help file of your browser.

What browsers does your Web site support?
Due to the technologies that are currently used within this web site, the browsers listed below have been certified to work in conjunction with the technology selected for this specific site:

  • Internet Explorer 4.X or Greater
  • NetScape Navigator 4.5 or Greater
  • AOL 6.0 or Greater
  • Safari, Mac OS X
  • Firefox


We hope you are happy with our products and service! Our goal is 100% satisfaction guaranteed. We appreciate your comments and any suggestions you may have.

Contact Customer Service:
Email us. An email will be sent to you within two business days.

Or, call our Customer Service Department at 1-800-245-5116 during business hours. Monday - Friday: 8 a.m. - 5 p.m. (CT).

Your name and address are required to enable us to respond to your question on your order or account. Thank you.

Your Satisfaction Guaranteed
Our lifetime 100% money-back promise to you
Whether you've cut it, crumpled it, opened it, or sewn it, we promise no-hassle returns on any purchase. There are absolutely no restrictions and no restockng fees. If you're not completely satisfied, simply return the product for a replacement or refund of the purchase price.

Frequently Asked Questions:
  • Can I return software?
    Yes, even after you've installed the software on your computer. Simply uninstall the software and return the complete package.
  • Can I return embroidery designs?
    Yes, go ahead and break the package seal. If you don't care for how your new designs stitch, return the opened CD. Simply delete any designs you already loaded to your computer, memory cards, jump drives, or sewing machine.
  • Can I return cut fabric?
    Yes. Go ahead. Prewash and cut your fabric. If you don't like how it sews, return it. It's that simple.

Want to return an item?
Complete the form on the back of the packing slip that came with your order. If you no longer have the packing slip, contact Customer Service for a Return Authorization (RMA#).

If we are unable to process your refund using the credit card or payment type on the order, a refund check will be sent. Please allow two weeks for the check to arrive after your return is received. Sorry, shipping-and-handling rates are not refundable.

Want a replacement sent for an item?
Please contact Customer Service. In some cases, the team may be able to expedite the shipment of your replacement item prior to receiving your return.

Are items listed on your receipt missing from the package?
Check to make sure the items were not overlooked. Some items may be wrapped in paper. Others may be stacked or folded and not immediately visible. If items are still missing, please contact Customer Service.

Want to exchange the item you ordered for something else?
Please return what you no longer want for a refund. Place an order for the new item(s).

Send the item you want to return:
Please include the Packing Slip/Return form that came with your shipment. Or, list the following information and include in the package:
  • Your name, address, and phone number
  • Product information: Include item description and item number
  • Reason for your return
Send the package using your choice of carriers to:
Nancy’s Notions
Attn: Returns (include the Return Authorization (RMA#) if you have it.)
333 Beichl Ave
PO Box 683
Beaver Dam WI 53916-0683

Need help?
Contact Customer Service at the email or phone number found at the top of this page.


How do I change my password?
Go to My Account and click on My Information. Complete the Email Address & Password section. Click on Submit Changes.

I've forgotten my password.
At Checkout there is a link after “Forgot your password?” Click here to retrieve your Password Recovery question. A new password will be emailed to you. Please check your email account, and then click Continue to return to the Checkout page and use the new password that you received. You can change the password any time by going to My Account and clicking on My Information. Complete the Email Address & Password section. Click on Submit Changes.

I've changed my email address. How do I make the change on the Web site?
Go to My Account. Enter your old email address and password in the Register/Sign In screen. Click on My Information and enter your new email address. Then click Continue.

How do I update my billing and default shipping addresses?
Go to My Account. Enter your email address and password in the Register/Sign In screen. Click on My Information. Make changes in the Billing Information section. Click Submit Changes.


Shipping and Handling Information
Shipping and handling rates help offset the costs associated with handling, packing, and delivering your purchased items.

  • Rates apply to each Ship To delivery within the contiguous USA, APO/FPO, Alaska, Guam, Hawaii, Puerto Rico, and Virgin Islands.
Merchandise Total
Standard Rate
up to $29.99
$30 - $64.99
$65 - $99.99
$100 or more

Rush Delivery: This shipping method is temporarily unavailable.
Express 2nd Day Delivery: This shipping method is temporarily unavailable.

CANADIAN DELIVERY = Standard delivery rate + $10
  • All prices are in US funds.
  • Express Delivery, 2nd Day, or Next Day delivery is not available.
  • Customers are responsible for paying all applicable government taxes, duties, custom fees, and broker fees.
International Shipping Rates = Standard delivery rate + $15
  • All prices are in US funds.
  • All packages are shipped via US Postal Service, Air Mail.
  • Some countries have a size restriction; please be aware of your country's limitations before ordering.
  • Customers are responsible for paying all applicable government taxes, duties, custom fees, and broker fees.
  • Back-ordered items will be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.
  • Electrical items, such as irons, and ALL items with SHIPPING RESTRICTIONS will be cancelled from your order.
Shipping Restrictions:
Some items have shipping restrictions attached to them. These items cannot ship via Express 2nd Day Delivery, nor can they ship outside the contiguous USA. This may be due to their size, weight or content such as aerosol, flammable, combustible products, with the latter having strict shipping regulations attached.

Oversized Shipping Charges:
Some oversized or overweight large items cost considerably more to ship and require additional shipping charges. The fee is in addition to the Standard Delivery Rate.


Mailing Address:
Nancy's Notions
333 Beichl Ave.
P.O. Box 683
Beaver Dam, WI 53916-0683

Call Us
To place an order by phone or speak with a Sewing Advisor, Customer Service Rep, or Retail Store Member, please see the listing of business hours and phone numbers. Click here.

Email Us
To email your question to the proper department, please select from the links below.
We answer emails M-F, 8 a.m. - 4 p.m. (CT).
Misdirected emails may result in a delayed response.

Customer Service
Contact us with questions on an order you have placed, lost or damaged shipments, defective products, missing items, etc.

Sewing Product Advisors
Contact us regarding a sewing question or how to use one of our products. Ask us!

Nancy's Notions Retail Store
For questions or comments about our Retail Store.

Subscribe or Unsubscribe from our newsletters
Go here to subscribe or unsubscribe.

Change of Mailing Address
To change your mailing address on the printed version of our catalog.

Web Site Questions
For questions and comments about our Web site and how to use it.

Sewing Weekend
For additional information, questions, or comments about Sewing Weekend.


What's on your wish list this Christmas?
Find out how to create and share a Nancy's Notions wish list.

How do I get a copy of Nancy's Notions catalog?
Click on the CATALOG REQUEST link at the top of the page.

International customers may obtain a copy of the current catalog by sending $5.00 in US Funds, to Nancy's Notions, PO Box 683, Beaver Dam WI 53916-0683, USA.

Are prices the same in the catalog, online and in the Retail Store?
For the most part, yes. Sometimes an item that is on sale in our store may not be on sale in the catalog or online, or visa-versa. When that happens, please mention it to us. We are always willing to honor sale prices online. Nancy's Notions makes every effort to avoid pricing errors, but they do occasionally occur. Because they are in error, we can't be held responsible for them.

How do I unsubscribe from your online newsletter?
If you no longer want to receive a newsletter from us, please go to the bottom of any page and put your email address into the section “FREE tips, ideas, & specials from Nancy.” Click on Submit. Click on the unsubscribe link and follow directions.

I've changed my email address.
Just unsubscribe your old email address and subscribe with your new email address.

AOL members: To receive and view HTML email, you should have version 6.0 or higher. Due to increasingly strict criteria (spam filter software) by AOL, some of you may not be receiving our emails. This new software may be blocking our emails from arriving in your Inbox. We ask that you include our addresses on your safe list to ensure delivery of our emails, although, they may still end up in a “junk” folder. Please check this folder often in order to retrieve flagged messages and redirect them to your Inbox. In some cases, you may have to re-subscribe.

Unable to view images within our HTML emails.
There has been an increase of new spam software/programs being installed by many ISP (Internet Service Providers) companies which possibly could be the reason you can't view any images. Check your settings! For example, Hotmail, Netscape, and Yahoo! Mail have preferences you can set to disable images within HTML emails. This helps protect your email address from spammers. You can choose to remove images (or block images) until messages are reviewed. After reviewing the message and you're sure it is not junk mail, you can click on a link in the message to display the images. OutLook Express also offers a similar feature, but you have to go back to your preferences and change the settings back so you can view the images.

Some of these new programs created may also block emails from arriving that you do want to receive. Please add to your online "whitelist" address book to be sure you'll continue to receive Nancy's Notions' e-mails in your inbox.

Signed up for e-news, but haven't received it yet.
Try re-subscribing your email address, being careful to spell your address correctly. Also check your spam filters.

Connection problems.
There are many ways for email communications to go awry. Almost everyone has connection problems at some point—first thing you should always do is check your Internet connection by surfing some Web pages. If you have recently updated your Internet browser, changed your ISP (Internet Service Provider), or have a new email client, don't forget to revise your configuration settings, as some of these settings may change. For example, check items such as security info, filter folders, server names, email address, user name, etc. For further assistance, please access your Help feature included with your browser or your ISP.

Haven't received emails in awhile.
Some explanations could be—we sent you a message, but your mailbox was full, your server was busy with several other messages, new spam software may be blocking our emails from arriving in your Inbox, or our message took too long to travel to your server and was, therefore, disabled. Make sure your computer can accept bulk emails. Some email programs and online service providers want to eliminate “junk e-mail,” so they put a block on mass mailings. Check your email software preferences and/or call your service provider if you're not sure whether or not you have this feature.

Can I purchase a Gift Card online?
Yes. Gift Cards may be purchased in predetermined amounts from $5 to $100. For amounts not listed on our site, please call our Order line at 800.833.0690.

How do I find Sewing With Nancy® in my area?
Click on TV Show at the bottom of any page to find this and other program information.

How do I view Nancy's video clips?
The videos were created with files that have been optimized for users with high-speed DSL or cable access. Customers who are using a dial-up modem will be able to view the clip, but may experience a very long wait.

PC Users:
For optimum viewing, the latest version of Windows Media Player will open and play the video. If you do not have Windows Media Player, you can get it FREE at

Mac Users:
Macintosh users will need a copy of the latest version of Windows Media Player for Mac. You can access a FREE download at

Resolution recommendations
In order to view this web site in its full capacity, it is recommended that your resolutions be set at 1024 x 768.