Customer Service
Ordering and Payment


ORDERING:

On a product page, enter the quantity desired and click on Add to Cart button. The Item Number and Product Name will appear on the Shopping Cart page. The quantity ordered, price each, and Total Price will display. If you wish to add more items to your cart, click on the Continue Shopping button.

When you have finished shopping, click on the Checkout button on the Shopping Cart page. You will then complete the ordering process.

A Source Code identifies the mailing piece or promotional email you received. You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue.

If you do not have a Source Code, leave the box blank. Click on Continue.

Only one source code per order can be applied.

There are three possible reasons our web site will not accept a Source Code:
  1. It is entered incorrectly; enter only numbers and include the dash ex: 123456-2222.
  2. You are using an expired source code.
  3. The shopping cart remembers a previous source entered. Please phone in your order to:
    1-800-833-0690.
You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue. You will see the promotion at Step 4 of Checkout (Checkout-Review & Submit Order).

After you select an item for purchase, the product will show up in the Shopping Cart page. If the product is unavailable, a message will show with information as to the expected ship date. PLEASE NOTE: due to occasional special circumstances, some products with limited inventory may not be actually available at the time of your order because we have oversold the item. We regret this situation, but a note will be added to your invoice to indicate which item(s) was sold out.

Effective April 1, 2002, Koala product prices could no longer appear on any web site. You may order Koala products via phone, mail, or fax. Our Order Line is open 24 hours a day, seven days a week at 800.833.0690.

Method 1: Use the Search field found on the top right side of our web pages.

Type in an item number:
For example: BTMPK, then click Search
This is the fastest way to find a single item.

Type in a product name:
For example: Sew Steady Table
The results will be limited to products with that name in the title.

Type in a keyword for the item:
For example: table
This method could result in a large number of products.

Method 2: Use the navigation bars.

The Top Navigation Bar lists all of the major categories. Click on any of these categories to find what sub-categories are listed. Then click on the sub-categories that now appear in the left navigation bar to find what products are offered. Thumbnail images of every product make shopping easier.

Click on the Shopping Cart icon at the upper right of the screen. Then click on View Basket. If you change the quantity of any item(s) in your Shopping Cart, click Update to recalculate your subtotal.

Click Remove to delete an item.

You will first receive an Order Request summary email. Within 48 hours you will also receive an Order Confirmation with your order number. If you do not receive both of these emails, please contact customer service.

Please review your order closely. Questions can be addressed by calling Customer Service at 800.245.5116 (M-F 8 a.m. - 5 p.m. CT). We will make every effort to change your order if it has not already been processed.

Check your spam filters. Verify Nancy's Notions is set up as a “safe sender” or nancysnotions@dlisys.com is on your “whitelist”.

The first email with the ML# is an Order Request Summery Report that confirms your order was submitted to Nancy’s Notions.
The second email with your order number is an Order Confirmation email; this confirms your order was received and is being processed.




PAYMENT:
Canadian and International customers: prices listed on Nancy's Notions Web site are in US funds. If you use a credit card, the exchange rate will be reflected on the invoice you receive from the credit card company.

Credit Cards: MasterCard, Visa, Discover, American Express

PayPal: You can select PayPal when you checkout online.

Personal Checks: We accept personal checks with your mail in order. Checks MUST be in US funds. We will not accept checks from Canadian or foreign banks.

Money Orders: We accept money order in US Funds when you mail in your order.

Nancy's Notions Gift Certificates: You may redeem a Nancy's Notions Gift Certificate during your online checkout. Enter the Gift Certificate number in Step 3 (Checkout-Payment Information). The available value of the Gift Certificate will show in the Balance ($) box.

Budget Wise Billing is designed to help you stretch your budget with easy monthly payments on your entire order total including shipping and tax (if applicable). Select Payment Option during checkout on orders with a Merchandise Total over $150. This option is only available to customers residing in the USA and Canada using credit card payment.

Total Payment Due # of monthly payments
$150 or more 3 equal payments
$500 or more 4 equal payments
$1,000 or more 5 equal payments
$1,750 or more 7 equal payments
$3,500 or more 10 equal payments

Wisconsin
Do I need to pay sales tax?
Nancy's Notions will only collect applicable sales tax for shipments to Wisconsin addresses.
Why do I pay sales tax on shipping?
Wisconsin law requires us to charge tax on shipping charges.

Important Sales Tax Information for Colorado Purchasers
We are not required to collect Colorado sales tax on your purchase. However, unless this sale is exempt from sales taxes, you are required to pay the tax by filing a sales/use tax form with Colorado at the end of year for all non-taxed remote purchases, including Internet purchases.

Important Sales Tax Information for Oklahoma Purchasers
We are not required and do not collect Oklahoma sales tax or use tax on your purchase. However, unless this sale is exempt from sales taxes, Oklahoma requires that you report all purchases that were not taxed and pay the tax on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1], including Internet and catalog purchases.

The required tax forms and instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

Do American Sewing Guild members receive a discount?
ASG members should check the ASG members-only website to get information about the latest promotional offer.

Do Sewing Professionals receive a discount?
Qualified sewing professionals are entitled to a 15% discount. Approved sewing related businesses include: tailors, alteration specialists, custom sewing, libraries and certified schools, 4-H Leaders, county extension agents, and home economists who teach instructional sewing/tailoring in a classroom setting. Enter the source code from your catalog label. Discount cannot be combined with any other offers or discounts, including clearance items.

To apply, print the Sewing Professional Discount Form. Wisconsin customers are required to also complete the Wisconsin Sales and Use Tax Exemption Certificate. Acrobat Reader is required to view these documents. If you do not have Acrobat Reader, you can obtain it by going to www.adobe.com.

Return the completed form via fax or mail:
Fax: 800-255-8119

Mail: Nancy's Notions
  PO Box 683
  Beaver Dam, WI 53916-0683

Wholesale Pricing
Nancy's Notions, a subsidiary of the Tacony Corporation, offers wholesale pricing strictly to established retailers who purchase our items and resell them in the same form as purchased from us. Examples include fabric stores and sewing machine dealers. If you are interested in applying for a wholesale account, please call Tacony at 800.537.8891 to request an application, or go to www.tacony.com to download an application form.



WEB SITE DETAILS:
Do I need to log-in before I add items to my shopping cart?
No.

How do I save my log-in information so check out is easier with future orders?
After you checkout, you have the option to click on “Save My Information”. This will allow you to save all your billing and shipping information. However, your Credit Card number is not retained.

I forgot my password.
Click on the Forgot Your Password link. Enter your Email address and click Continue. An email will be sent to you with a link to access your account. Check your email account, then click the link in the email. It is a one-time use link. You will then be asked to change your password. Please remember that passwords are case sensitive.

I think I am a returning account holder; how do I log in?
If you registered before July 1, 2008, the web site will not recognize your previous email or password.

The web site does not recognize me as a returning account holder; what do I do?
If you registered before July 1, 2008 the web site will not recognize your previous email or password. It will be necessary to checkout as a new customer and if you like, “Save” your information after checking out.

Do I need to set up an Account before I order?
No, you can complete your order as a guest. Go to Checkout and follow the directions within the New Customers & Guests section.

However, creating an account will save you valuable time on your next order and give you access to all the great features of our site including:
Personal Information: Store your personal information for future shopping visits
Address Book: A convenient place to store and edit your personal billing and shipping addresses
Wish Lists: A great way to let people know about those items you'd like to have
Item histories: Information about all the orders you place using your account

How do I set up an Account?
You can set up an account after you check out by clicking on “Save” information. However, if you are not ordering at this time and still want to set up an account you can. Click on My Account at the top of the page. Click on Register within New Customer Registration. Complete the registration form.

How do I log out of your site?
Close/quit the browser window.

Why won't my shopping cart work? What are cookies and JavaScript and why do I need them enabled?
Cookies—the information a Web site saves on your computer—are what make online shopping carts work. Without them, our Web site cannot keep track of the items you place in your cart. To make your online shopping a breeze, make sure cookies are enabled in your browser's preferences.

JavaScript must also be enabled. It is a programming language that makes it possible for many different features to function on a Web site. When you have this enabled, it allows you to go through the ordering process on our Web site.

Follow these simple steps:

To Enable Cookies:
Windows/Internet Explorer/AOL:

Click on “Start” then “Settings” then “Control Panel.”

Select the “Internet Options” icon (this will open “Internet Properties”).

Your cookie preferences will be under either “Advanced” or “Security.”

Mac/Safari:

Go to “Preferences.”

Click on “Security.”

Select “Always” under Accept Cookies.

Netscape Navigator:

Click on “Edit”, then “Preferences.”

Your cookie preferences will be under “Advanced.”

To Enable JavaScript:
Windows/Internet Explorer:

Go to “Internet Options” (under the IE Tools menu).

Click on “Advanced.”

Check “Java console” and “Java logging.” Restart.

Mac/Safari:

Go to “Preferences.”

Click on “Security.”

Choose “Enable Javascript.”

Netscape Navigator:

Click on “Edit”, then “Preferences.”

Your JavaScript preferences are under “Advanced.”

Once you have found your cookie preferences, click on “Accept Cookies.” After finding the JavaScript preferences (Mac), select “Enable JavaScript.” If you cannot find your cookie or JavaScript preferences following these directions, please consult the Help file of your browser.

What browsers does your Web site support?
Due to the technologies that are currently used within this web site, the browsers listed below have been certified to work in conjunction with the technology selected for this specific site:
  • Internet Explorer 4.X or Greater
  • NetScape Navigator 4.5 or Greater
  • AOL 6.0 or Greater
  • Safari, Mac OS X
  • Firefox