Nancy's Promise: Your Satisfaction Guaranteed
If, for any reason, any product does not meet your expectations, return it for an exchange, refund, or credit of its purchase price.
Can I return software?
Yes
How do I return an item to Nancy's Notions?
Contact our Customer Service Department for a Return Authorization Number. Call 800.245.5116
(M-F 8 a.m. - 5 p.m. (CT).
Returns & Exchanges:
- It is not necessary to call for a return authorization number (RA#). However, having a RA# speeds up the processing of your return or exchange.
- Send returns via UPS, FedEx, or First Class mail. Nancy's Notions is not responsible for lost returned packages.
- Shipping charges will not be applied for an even exchange of the same item. However, shipping charges will apply to exchanges for new items.
- Damaged or defective merchandise: Contact customer service for replacement.
- Refunds:
- If your original order was paid by credit card, a credit will automatically be applied to the same credit card.
- If your order was paid by check, a refund will arrive in 1-2 weeks after processing. The check will be sent from our parent company, the Tacony Corporation in Fenton, MO.
Send the item you want to return to:
Attn: Returns (Include Return Authorization #)
Nancy's Notions
333 Beichl Ave.
PO Box 683
Beaver Dam, WI 53916-0683
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