We hope you are happy with our products and service! Our goal is 100% satisfaction guaranteed. We appreciate your comments and any suggestions you may have.
Contact Customer Service:
. An email will be sent to you within two business days.
our Customer Service Department at 1-800-245-5116
during business hours. Monday - Friday: 8 a.m. - 5 p.m. (CT).
Your name and address are required to enable us to respond to your question on your order or account. Thank you.
Frequently Asked Questions:
Your Satisfaction Guaranteed
Our lifetime 100% money-back promise to you
Whether you've cut it, crumpled it, opened it, or sewn it, we promise no-hassle returns on any purchase. There are absolutely no restrictions and no restocking fees. If you're not completely satisfied, simply return the product for a replacement or refund of the purchase price.
Want to return an item?
- Can I return software?
Yes, even after you've installed the software on your computer. Simply uninstall the software and return the complete package.
- Can I return embroidery designs?
Yes, go ahead and break the package seal. If you don't care for how your new designs stitch, return the opened CD. Simply delete any designs you already loaded to your computer, memory cards, jump drives, or sewing machine.
- Can I return cut fabric?
Yes. Go ahead. Prewash and cut your fabric. If you don't like how it sews, return it. It's that simple.
Complete the form on the back of the packing slip that came with your order. If you no longer have the packing slip, contact Customer Service for a Return Authorization (RMA#).
If we are unable to process your refund using the credit card or payment type on the order, a refund check will be sent. Please allow two weeks for the check to arrive after your return is received. Sorry, shipping-and-handling rates are not refundable.
Want a replacement sent for an item?
Please contact Customer Service. In some cases, the team may be able to expedite the shipment of your replacement item prior to receiving your return.
Are items listed on your receipt missing from the package?
Check to make sure the items were not overlooked. Some items may be wrapped in paper. Others may be stacked or folded and not immediately visible. If items are still missing, please contact Customer Service.
Want to exchange the item you ordered for something else?
Please return what you no longer want for a refund. Place an order for the new item(s).
Send the item you want to return:
Please include the Packing Slip/Return form that came with your shipment. Or, list the following information and include in the package:
- Your name, address, and phone number
- Product information: Include item description and item number
- Reason for your return
Send the package using your choice of carriers to:
Attn: Returns (include the Return Authorization (RMA#) if you have it.)
333 Beichl Ave
PO Box 683
Beaver Dam WI 53916-0683
Contact Customer Service at the email or phone number found at the top of this page.