Expert Advice

Our knowledgeable Sewing Advisors are real sewers, quilters, embroiderers, and crafters who can give you the help you need — whether it's a question about how to use a product, or how to complete a sewing project you can't quite figure out. They have access to a database of information and a comprehensive list of resources to ensure thorough, thoughtful answers to your questions.


Contact a Sewing Advisor by email
If you'd like to reach a Sewing Advisor with a question, click here to complete our Contact Us response form, and someone will get back to you within one business day. Depending on your question, sometimes it may be easier for a Sewing Advisor to talk with you directly. Please include your telephone number and the best time to reach you in the message field. Sewing Advisors can contact you between 8:00 a.m. and 6:00 p.m. Central Time.

Contact a Sewing Advisor directly at (800) 595-6878
Monday – Friday 8:00 a.m. to 6:00 p.m. Central Time
Closed Saturdays, Sundays, and US Holidays
(For our customers in all U.S. states, US military APO/FPO, Canada, Guam, US Virgin Islands, and Puerto Rico)

International Customers (outside the above geographic areas)
Contact a Sewing Advisor directly at (920) 887-0391
Monday – Friday 8:00 a.m. to 6:00 p.m. Central Time
Closed Saturdays, Sundays, and U.S. Holidays