Frequently Asked Questions

 PRIVACY AND SECURITY


Rental List Policy
Nancy's Notions does not share your email address with other companies. However, we may occasionally share your name and mailing address with companies that offer products and services you may enjoy. If you don't want us to share your name and address, or if you no longer wish to receive mailings from us, you can contact us*:

Call Customer Service at 800-245-5116 (M-F 8 a.m. - 5 p.m. CT)
Email Customer Service custserv@nancysnotions.com
Send us a copy of your printed mailing address as it appears on a catalog
*Please allow up to 8 weeks to update our list.

Site Security
Nancy's Notions employs the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your credit card number is submitted in encrypted form. All sensitive information you provide is encrypted before being sent over the Internet. Note: Any pages where you are conveying personal information (name, address, and credit card number) should show an image of a lock at the bottom of your screen. If the lock is closed, it is a secure page.

Privacy Policy Statement
This is the web site of Nancy's Notions®.

Our postal address is 333 Beichl Avenue, Beaver Dam, WI 53916

We can be reached via e-mail at custserv@nancysnotions.com or by telephone at 800-245-5116.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name, address, and telephone number. The information we collect is used to improve the content of our Web page, and to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors' preferences, record session information such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, and to record past activity at a site in order to provide better service when visitors return to our site.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail at the above address, calling the above telephone number, writing to the above address, or visiting nancysnotions.com.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling the number provided above, e-mailing the above address, writing to the above address, or visiting nancysnotions.com and clicking on Contact Us.

You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling the number provided above, e-mailing the above address, writing to the above address, or visiting nancysnotions.com and clicking on Contact Us. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing the above address, calling the above telephone number, writing to the above address, or visiting nancysnotions.com.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them, including unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), or contact information (e.g., name, address, phone number).

Consumers can access this information or have it corrected by sending an e-mail at the above address, writing to the above address, calling the above telephone number, or visiting nancysnotions.com.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

ORDERING AND PAYMENT

Ordering & Payments

ORDERING:

How do I order from Nancy's Notions Web site?

Where do I enter a Source Code?

Why won't the web site accept the Source Code I entered?

I have a coupon or promotion I would like to use with my online order.

How do I know if you have inventory of an item?

Why don't I see prices on Koala products and why can't I order Koala products online?

How do I change the quantity or remove an item from the Shopping Cart?

How do I know if my online order went through and you received it?

Can I change my order after I submit it?

Why don't I receive email confirmations?

Why do I receive two email confirmations; one with an ML# and one with an order number? What do they mean?

 

How do I order from Nancy's Notions web site?

On a product page, enter the quantity desired and click on the Add to Cart button. The Item Number and Product Name will appear on the Shopping Cart page. The quantity ordered, price each, and Total Price will display. If you wish to add more items to your cart, click on the Continue Shopping button.

Click on Cart icon in the upper left corner to view your Shopping Cart at any time.

When you have finished shopping, click on the Checkout button on the Shopping Cart page. You will then complete the ordering process.

 

Where do I enter a Source Code?

A Source Code identifies the mailing piece or promotional email you received. You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on continue.

If you do not have a Source Code, leave the box blank. Click on the continue button.

Only one source code per order can be applied.

 

Why won't the web site accept the Source Code I entered?

There are three possible reasons our web site will not accept a Source Code:

  1. It is entered incorrectly; enter only numbers and include the dash ex: 123456-2222.
  2. You are using an expired source code.
  3. The shopping cart remembers a previous source entered. Please phone in your order to:
    1-800-833-0690.

I have a coupon or promotion I would like to use with my online order.

You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue. You will see the promotion at Step 4 of Checkout (Checkout-Review & Submit Order).

 

How do I know if you have inventory of an item?

After you select an item for purchase, the product will show up in the Shopping Cart page. If the product is unavailable, a message will show with information as to the expected ship date. PLEASE NOTE: due to occasional special circumstances, some products with limited inventory may not be actually available at the time of your order because we have oversold the item. We regret this situation, but a note will be added to your invoice to indicate which item(s) was sold out.

 

Why don't I see prices on Koala products and why can't I order Koala products online?

Effective April 1, 2002, Koala product prices could no longer appear on any web site. You may order Koala products via phone, mail, or fax. Our Order Line is open 24 hours a day, seven days a week at 800.833.0690.

 

How do I change the quantity or remove an item from the Shopping Cart?

Click on the shopping cart icon at the upper right of the screen. Then click on view basket. If you change the quantity of any item(s) in your shopping cart, click Update to recalculate your subtotal.

If you wish to return to shopping while in your cart, click continue shopping. The items in your cart will remain until you remove them from the cart or make the purchase.

Before completing the order, make sure to review the details of your order before you proceed to checkout. The checkout process is secure, easy, and fast.

 

How do I know if my online order went through and you received it?

You will first receive an order request summary email. Within 48 hours, you will also receive an order confirmation with your order number. If you do not receive both of these emails, please contact customer service.

 

Can I change my order after I submit it?

Please review your order closely. Questions can be addressed by calling Customer Service at 800-245-5116 (M-F 8 a.m. - 5 p.m. CT). We will make every effort to change your order if it has not already been processed.

 

Why don't I receive email confirmations?

Check your spam filters. Verify Nancy's Notions is set up as a “safe sender” or nancysnotions@dlisys.com is on your “whitelist”.

 

Why do I receive two email confirmations; one with an ML# and one with an order number? What do they mean?

The first email with the ML# is an Order Request Summery Report that confirms your order was submitted to Nancy’s Notions. The second email with your order number is an Order Confirmation email; this confirms your order was received and is being processed.

 

PAYMENT:

Canadian and International customers: prices listed on Nancy's Notions Web site are in US funds. If you use a credit card, the exchange rate will be reflected on the invoice you receive from the credit card company.

Credit Cards: MasterCard, Visa, Discover, American Express

PayPal: You can select PayPal when you checkout online.

Personal Checks: We accept personal checks with your mail in order. Checks MUST be in US funds. We will not accept checks from Canadian or foreign banks.

Money Orders: We accept money order in US Funds when you mail in your order.

Nancy's Notions Gift Cards: You may redeem a Nancy's Notions Gift Card during your online checkout. Enter the Gift Card number in Step 3 (Checkout-Payment Information). 

 

Sales Tax
Do I need to pay sales tax?

Nancy's Notions collects applicable sales tax for shipments to Wisconsin, Colorado, and Vermont addresses.

Why do I pay sales tax on shipping?

Wisconsin, Colorado, and Vermont laws require us to charge tax on shipping charges.

 

Important Sales Tax Information for Oklahoma Purchasers

We are not required and do not collect Oklahoma sales tax or use tax on your purchase. However, unless this sale is exempt from sales taxes, Oklahoma requires that you report all purchases that were not taxed and pay the tax on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1], including Internet and catalog purchases.

The required tax forms and instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

 

Do American Sewing Guild members receive a discount?

ASG members should check the ASG members-only website to get information about the latest promotional offer.

 

Do Sewing Professionals receive a discount?

Qualified sewing professionals are entitled to a 15% discount. Approved sewing related businesses include: tailors, alteration specialists, custom sewing, libraries and certified schools, 4-H Leaders, county extension agents, and home economists who teach instructional sewing/tailoring in a classroom setting. Enter the source code from your catalog label. Discount cannot be combined with any other offers or discounts, including clearance items.

To apply, print the Sewing Professional Discount Form. Wisconsin customers are required to also complete the Wisconsin Sales and Use Tax Exemption Certificate. Acrobat Reader is required to view these documents. If you do not have Acrobat Reader, you can obtain it by going to www.adobe.com.

Return the completed form via fax or mail:
Fax: 800-255-8119

Mail:
Nancy's Notions
PO Box 683
Beaver Dam, WI 53916-0683

Wholesale Pricing

Nancy's Notions, a subsidiary of the Tacony Corporation, offers wholesale pricing strictly to established retailers who purchase our items and resell them in the same form as purchased from us. Examples include fabric stores and sewing machine dealers. If you are interested in applying for a wholesale account, please call Tacony at 800.537.8891 to request an application, or go to www.tacony.com to download an application form.

RETURNS AND EXCHANGES


We hope you are happy with our products and service! Our goal is 100% satisfaction guaranteed. We appreciate your comments and any suggestions you may have.

Contact Customer Service:
Email us. An email will be sent to you within two business days.

Or, call our Customer Service Department at 800-245-5116 during business hours. Monday - Friday: 8 a.m. - 5 p.m. CT.

Your name and address are required to enable us to respond to your question on your order or account. Thank you.

Your Satisfaction Guaranteed

Our lifetime 100% money-back promise to you

Whether you've cut it, crumpled it, opened it, or sewn it, we promise no-hassle returns on any purchase. There are absolutely no restrictions and no restockng fees. If you're not completely satisfied, simply return the product for a replacement or refund of the purchase price.



Frequently Asked Questions:

  • Can I return software?
    Yes, even after you've installed the software on your computer. Simply uninstall the software and return the complete package.
  • Can I return embroidery designs?
    Yes, go ahead and break the package seal. If you don't care for how your new designs stitch, return the opened CD. Simply delete any designs you already loaded to your computer, memory cards, jump drives, or sewing machine.
  • Can I return cut fabric?
    Yes. Go ahead. Prewash and cut your fabric. If you don't like how it sews, return it. It's that simple.


Want to return an item?
Complete the form on the back of the packing slip that came with your order. If you no longer have the packing slip, contact Customer Service for a Return Authorization (RMA#).

If we are unable to process your refund using the credit card or payment type on the order, a refund check will be sent. Please allow two weeks for the check to arrive after your return is received. Sorry, shipping-and-handling rates are not refundable.

Want a replacement sent for an item?
Please contact Customer Service. In some cases, the team may be able to expedite the shipment of your replacement item prior to receiving your return.

Are items listed on your receipt missing from the package?
Check to make sure the items were not overlooked. Some items may be wrapped in paper. Others may be stacked or folded and not immediately visible. If items are still missing, please contact Customer Service.

Want to exchange the item you ordered for something else?
Please return what you no longer want for a refund. Place an order for the new item(s).

Send the item you want to return:
Please include the Packing Slip/Return form that came with your shipment. Or, list the following information and include in the package:

  • Your name, address, and phone number
  • Product information: Include item description and item number
  • Reason for your return

Send the package using your choice of carriers to:
Nancy’s Notions
333 Beichl Ave
PO Box 683
Beaver Dam WI 53916-0683

Need help?
Contact Customer Service at the email or phone number found at the top of this page.

 ACCOUNT INFORMATION

How do I change my password?
Go to My Account and click on My Information. Complete the Email Address & Password section. Click on Submit Changes.

I've forgotten my password.
At Checkout there is a link after “Forgot your password?” Click here to retrieve your Password Recovery question. A new password will be emailed to you. Please check your email account, and then click Continue to return to the Checkout page and use the new password that you received. You can change the password any time by going to My Account and clicking on My Information. Complete the Email Address & Password section. Click on Submit Changes.

I've changed my email address. How do I make the change on the Web site?
Go to My Account. Enter your old email address and password in the Register/Sign In screen. Click on My Information and enter your new email address. Then click Continue.

How do I update my billing and default shipping addresses?
Go to My Account. Enter your email address and password in the Register/Sign In screen. Click on My Information. Make changes in the Billing Information section. Click Submit Changes.

 

 SHIPPING & HANDLING

Shipping and Handling Information
Shipping and handling rates help offset the costs associated with handling, packing, and delivering your purchased items.

STANDARD DELIVERY

  • Rates apply to each Ship To delivery within the contiguous USA, APO/FPO, Alaska, Guam, Hawaii, Puerto Rico, and Virgin Islands.
Merchandise Total Standard Rate
up to $29.99 $4.99
$30 - $49.99 $5.99
$50 - $69.99 $6.99
$70 - $99.99 $7.99
$100 or more $8.99


CANADIAN DELIVERY = Standard delivery rate + $10

  • All prices are in U.S. funds.
  • Express Delivery, 2nd Day, or Next Day delivery is not available.
  • Customers are responsible for paying all applicable government taxes, duties, custom fees, and broker fees.

International Shipping Rates = Standard delivery rate + $15 

  • All prices are in U.S. funds.
  • All packages are shipped via U.S. Postal Service, Air Mail.
  • Some countries have a size restriction; please be aware of your country's limitations before ordering.
  • Customers are responsible for paying all applicable government taxes, duties, custom fees, and broker fees.
  • Back-ordered items will be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.
  • Electrical items, such as irons, and ALL items with SHIPPING RESTRICTIONS will be cancelled from your order.

Shipping Restrictions:
Some items have shipping restrictions attached to them. These items cannot ship via Express 2nd Day Delivery, nor can they ship outside the contiguous USA. This may be due to their size, weight or content such as aerosol, flammable, combustible products, with the latter having strict shipping regulations attached.

Oversized Shipping Charges:
Some oversized or overweight large items cost considerably more to ship and require additional shipping charges. The fee is in addition to the Standard Delivery Rate.

 CONTACT US

Mailing Address:

Nancy's Notions
333 Beichl Ave.
P.O. Box 683
Beaver Dam, WI 53916-0683

Call Us

To place an order by phone or speak with a Sewing Advisor, Customer Service Rep, or Retail Store Member, please see the listing of business hours and phone numbers. Click here.

Email Us

To email your question to the proper department, please select from the links below.
We answer emails M-F, 8 a.m. - 4 p.m. (CT).
Misdirected emails may result in a delayed response.

Customer Service
Contact us with questions on an order you have placed, lost or damaged shipments, defective products, missing items, etc.

Sewing Product Advisors
Contact us regarding a sewing question or how to use one of our products. Ask us!

Nancy's Notions Retail Store
For questions or comments about our Retail Store.

Subscribe or Unsubscribe from our newsletters
Go here to subscribe or unsubscribe.

Change of Mailing Address
To change your mailing address on the printed version of our catalog.

Web Site Questions
For questions and comments about our Web site and how to use it.

Sewing Weekend
For additional information, questions, or comments about Sewing Weekend.

 

 GENERAL

What's on your wish list this Christmas?
Find out how to create and share a Nancy's Notions wish list.

How do I get a copy of Nancy's Notions catalog?
Click on the CATALOG REQUEST link at the top of the page.

International customers may obtain a copy of the current catalog by sending $5.00 in U.S. Funds, to Nancy's Notions, PO Box 683, Beaver Dam WI 53916-0683, USA.

Are prices the same in the catalog, online and in the Retail Store?
For the most part, yes. Sometimes an item that is on sale in our store may not be on sale in the catalog or online, or visa-versa. When that happens, please mention it to us. We are always willing to honor sale prices online. Nancy's Notions makes every effort to avoid pricing errors, but they do occasionally occur. Because they are in error, we can't be held responsible for them.

How do I unsubscribe from your online newsletter?
If you no longer want to receive a newsletter from us, please go to the bottom of any page and put your email address into the section “FREE tips, ideas, & specials from Nancy.” Click on Submit. Click on the unsubscribe link and follow directions.

I've changed my email address.
Just unsubscribe your old email address and subscribe with your new email address.

AOL members: To receive and view HTML email, you should have version 6.0 or higher. Due to increasingly strict criteria (spam filter software) by AOL, some of you may not be receiving our emails. This new software may be blocking our emails from arriving in your Inbox. We ask that you include our addresses on your safe list to ensure delivery of our emails, although, they may still end up in a “junk” folder. Please check this folder often in order to retrieve flagged messages and redirect them to your Inbox. In some cases, you may have to re-subscribe.

Unable to view images within our HTML emails.
There has been an increase of new spam software/programs being installed by many ISP (Internet Service Providers) companies which possibly could be the reason you can't view any images. Check your settings! For example, Hotmail, Netscape, and Yahoo! Mail have preferences you can set to disable images within HTML emails. This helps protect your email address from spammers. You can choose to remove images (or block images) until messages are reviewed. After reviewing the message and you're sure it is not junk mail, you can click on a link in the message to display the images. OutLook Express also offers a similar feature, but you have to go back to your preferences and change the settings back so you can view the images.

Some of these new programs created may also block emails from arriving that you do want to receive. Please add nancysnotions@dlisys.com to your online "whitelist" address book to be sure you'll continue to receive Nancy's Notions' e-mails in your inbox.

Signed up for e-news, but haven't received it yet.
Try re-subscribing your email address, being careful to spell your address correctly. Also check your spam filters.

Connection problems.
There are many ways for email communications to go awry. Almost everyone has connection problems at some point—first thing you should always do is check your Internet connection by surfing some Web pages. If you have recently updated your Internet browser, changed your ISP (Internet Service Provider), or have a new email client, don't forget to revise your configuration settings, as some of these settings may change. For example, check items such as security info, filter folders, server names, email address, user name, etc. For further assistance, please access your Help feature included with your browser or your ISP.

Haven't received emails in awhile.
Some explanations could be—we sent you a message, but your mailbox was full, your server was busy with several other messages, new spam software may be blocking our emails from arriving in your Inbox, or our message took too long to travel to your server and was, therefore, disabled. Make sure your computer can accept bulk emails. Some email programs and online service providers want to eliminate “junk e-mail,” so they put a block on mass mailings. Check your email software preferences and/or call your service provider if you're not sure whether or not you have this feature.

Can I purchase a Gift Card online?
Yes. Gift Cards may be purchased in predetermined amounts from $5 to $100. For amounts not listed on our site, please call our Order line at 800-833-0690.

How do I view video clips?

The videos were created with files that have been optimized for users with high-speed DSL or cable access. Customers who are using a dial-up modem will be able to view the clip, but may experience a very long wait.

PC Users:
For optimum viewing, the latest version of Windows Media Player will open and play the video. If you do not have Windows Media Player, you can get it FREE at www.microsoft.com/windows/windowsmedia

Mac Users:
Macintosh users will need a copy of the latest version of Windows Media Player for Mac. You can access a FREE download atwww.microsoft.com/windows/windowsmedia/software/Macintosh/osx/default.aspx

Resolution recommendations
In order to view this web site in its full capacity, it is recommended that your resolutions be set at 1024 x 768.