Ordering & Payments
How do I order from Nancy's Notions web site?
Ordering is fast, easy, and secure. We recommend creating an account for access to account history, links to downloadable products ordered, to create a wish list, and allow product reviews.
Where can I find an order form if I want to mail in my order?
If you prefer to write out and mail in an order, you can download a printable order form here.
What is a Source Code?
A Source Code identifies the mailing piece or promotional email you received. You can find the Source Code in the pink box near your address on a mailing piece or referenced in an email by a sequence of numbers 123456 - 1234.
Where do I enter a Source Code?
Enter all characters including dashes in the Apply Source Code section in Review & Payments when checking out.
Then, click on Apply Source Code.
If you do not have a Source Code, leave the box blank.
Only one source code per order can be applied.
If you enter more than one source code, the website will remember the first valid code entered.
I have a coupon or promotion I would like to use with my online order.
Enter all including dashes under Apply Source Code. Then, click on Apply Source Code. You will see the changes in upper right in the Order Summary.
Why won't the web site accept the Source Code I entered?
There are four possible reasons our web site will not accept a Source Code:
- It is entered incorrectly; enter only numbers and include the dash ex: 123456-1234.
- The source code has expired.
- It is not a valid source code.
- The shopping cart remembers a previous source code entered. Delete your Browsing history and Cookies.
How do I know if you have inventory of an item?
If an item is in stock, the Add to Cart option will display when hovering over the item on a Category page, and the Product page will indicate in stock & ready to ship.
How do I change the quantity or remove an item from the Shopping Cart?
Click on the shopping cart icon at the upper right of the screen. Then click on view and edit cart at the bottom right. If you change the quantity of any item(s) in your shopping cart, click Update Shopping Cart to recalculate your subtotal. If you wish to continue shopping, the items in your cart will remain until you remove them from the cart or make the purchase. Before completing the order, make sure to review the details of your order before you proceed to checkout.
How do I know if my online order went through and you received it?
Shortly after placing your order, you will receive an order confirmation email from firstname.lastname@example.org. Please contact Customer Service at 800-245-5116 if you don't receive this email.
Can I change my order after I submit it?
Unfortunately, once your order has been submitted, we are unable to make any changes to it. Please review your order closely. However, we are able to cancel an order prior to it being shipped.
Why don't I receive email confirmations?
Check your spam filters. Verify Nancy's Notions is set up as a “safe sender” or email@example.com is on your “whitelist”.
Do American Sewing Guild members receive a discount?
ASG members should check the ASG members-only website to get information about the latest promotional offer.
Do Sewing Professionals receive a discount?
Qualified sewing professionals are entitled to a 15% discount. Approved sewing related businesses include: tailors, alteration specialists, custom sewing, libraries and certified schools, 4-H Leaders, county extension agents, and home economists who teach instructional sewing/tailoring in a classroom setting. Enter the source code from your catalog label. Discount cannot be combined with any other offers or discounts, including clearance items.
To apply, print the Sewing Professional Discount Form. Wisconsin customers are required to also complete the Wisconsin Sales and Use Tax Exemption Certificate. Acrobat Reader is required to view these documents. If you do not have Acrobat Reader, you can obtain it by going to www.adobe.com.
Return the completed form via fax or mail:
PO Box 683
Beaver Dam, WI 53916-0683
Where are my downloadable files?
If you purchased a downloadable item, like embroidery designs, you can access those files from your account. First, log in to My Account — the link is found in the upper right corner of the web page. Select My Downloadable Products under Account Dashboard on the left. Click on the desired file link to begin download.
Canadian and International customers: prices listed on Nancy's Notions Web site are in US funds. If you use a credit card, the exchange rate will be reflected on the invoice you receive from the credit card company.
Forms of payment accepted:
-Credit Cards: MasterCard, Visa, Discover, American Express
-PayPal: PayPal can be selected when purchasing online.
-Personal Checks: For security purposes we encourage you to place your order via our secure website or phone in your order. Should a check be required, checks MUST be in U.S. funds. We will not accept checks from Canadian or foreign banks.
-Money Orders: Same as personal checks
-Nancy's Notions Gift Cards: may be redeemed during your online checkout or with a mailed in order. For online orders, enter the Gift Card number in Review & Payments under Apply Gift Card.
Do I need to pay sales tax?
Nancy's Notions collects applicable sales tax for shipments to Alabama, California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming addresses.
Why do I pay sales tax on shipping?
Wisconsin, Colorado, Mississippi, and Vermont laws require us to charge tax on shipping charges.
Important Sales Tax Information for Oklahoma Purchasers
We are not required and do not collect Oklahoma sales tax or use tax on your purchase. However, unless this sale is exempt from sales taxes, Oklahoma requires that you report all purchases that were not taxed and pay the tax on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1], including Internet and catalog purchases.
The required tax forms and instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
Nancy's Notions, a subsidiary of the Tacony Corporation, offers wholesale pricing strictly to established retailers who purchase our items and resell them in the same form as purchased from us. Examples include fabric stores and sewing machine dealers. If you are interested in applying for a wholesale account, please call Tacony at 800-537-8891 to request an application, or go to www.tacony.com to download an application form.