Ordering & Payments
How do I order from Nancy's Notions web site?
On a product page, enter the quantity desired and click on the Add to Cart button. The Item Number and Product Name will appear on the Shopping Cart page. The quantity ordered, price each, and Total Price will display. If you wish to add more items to your cart, click on the Continue Shopping button.
Click on Cart icon in the upper left corner to view your Shopping Cart at any time.
When you have finished shopping, click on the Checkout button on the Shopping Cart page. You will then complete the ordering process.
Where do I enter a Source Code?
A Source Code identifies the mailing piece or promotional email you received. You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on continue.
If you do not have a Source Code, leave the box blank. Click on the continue button.
Only one source code per order can be applied.
Why won't the web site accept the Source Code I entered?
There are three possible reasons our web site will not accept a Source Code:
- It is entered incorrectly; enter only numbers and include the dash ex: 123456-2222.
- You are using an expired source code.
- The shopping cart remembers a previous source entered. Please phone in your order to:
I have a coupon or promotion I would like to use with my online order.
You can find the Source Code in the pink box near your address on a mailing piece. Enter all characters following the Source Code including dashes. Then, click on Continue. You will see the promotion at Step 4 of Checkout (Checkout-Review & Submit Order).
How do I know if you have inventory of an item?
After you select an item for purchase, the product will show up in the Shopping Cart page. If the product is unavailable, a message will show with information as to the expected ship date. PLEASE NOTE: due to occasional special circumstances, some products with limited inventory may not be actually available at the time of your order because we have oversold the item. We regret this situation, but a note will be added to your invoice to indicate which item(s) was sold out.
Why don't I see prices on Koala products and why can't I order Koala products online?
Effective April 1, 2002, Koala product prices could no longer appear on any web site. You may order Koala products via phone, mail, or fax. Our Order Line is open 24 hours a day, seven days a week at 800.833.0690.
How do I change the quantity or remove an item from the Shopping Cart?
Click on the shopping cart icon at the upper right of the screen. Then click on view basket. If you change the quantity of any item(s) in your shopping cart, click Update to recalculate your subtotal.
If you wish to return to shopping while in your cart, click continue shopping. The items in your cart will remain until you remove them from the cart or make the purchase.
Before completing the order, make sure to review the details of your order before you proceed to checkout. The checkout process is secure, easy, and fast.
How do I know if my online order went through and you received it?
You will first receive an order request summary email. Within 48 hours, you will also receive an order confirmation with your order number. If you do not receive both of these emails, please contact customer service.
Can I change my order after I submit it?
Please review your order closely. Questions can be addressed by calling Customer Service at 800-245-5116 (M-F 8 a.m. - 5 p.m. CT). We will make every effort to change your order if it has not already been processed.
Why don't I receive email confirmations?
Check your spam filters. Verify Nancy's Notions is set up as a “safe sender” or firstname.lastname@example.org is on your “whitelist”.
Why do I receive two email confirmations; one with an ML# and one with an order number? What do they mean?
The first email with the ML# is an Order Request Summery Report that confirms your order was submitted to Nancy’s Notions. The second email with your order number is an Order Confirmation email; this confirms your order was received and is being processed.
Canadian and International customers: prices listed on Nancy's Notions Web site are in US funds. If you use a credit card, the exchange rate will be reflected on the invoice you receive from the credit card company.
Credit Cards: MasterCard, Visa, Discover, American Express
PayPal: You can select PayPal when you checkout online.
Personal Checks: We accept personal checks with your mail in order. Checks MUST be in US funds. We will not accept checks from Canadian or foreign banks.
Money Orders: We accept money order in US Funds when you mail in your order.
Nancy's Notions Gift Cards: You may redeem a Nancy's Notions Gift Card during your online checkout. Enter the Gift Card number in Step 3 (Checkout-Payment Information).
Do I need to pay sales tax?
Nancy's Notions collects applicable sales tax for shipments to Wisconsin, Colorado, and Vermont addresses.
Why do I pay sales tax on shipping?
Wisconsin, Colorado, and Vermont laws require us to charge tax on shipping charges.
Important Sales Tax Information for Oklahoma Purchasers
We are not required and do not collect Oklahoma sales tax or use tax on your purchase. However, unless this sale is exempt from sales taxes, Oklahoma requires that you report all purchases that were not taxed and pay the tax on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return. [Form 21-1], including Internet and catalog purchases.
The required tax forms and instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
Do American Sewing Guild members receive a discount?
ASG members should check the ASG members-only website to get information about the latest promotional offer.
Do Sewing Professionals receive a discount?
Qualified sewing professionals are entitled to a 15% discount. Approved sewing related businesses include: tailors, alteration specialists, custom sewing, libraries and certified schools, 4-H Leaders, county extension agents, and home economists who teach instructional sewing/tailoring in a classroom setting. Enter the source code from your catalog label. Discount cannot be combined with any other offers or discounts, including clearance items.
To apply, print the Sewing Professional Discount Form. Wisconsin customers are required to also complete the Wisconsin Sales and Use Tax Exemption Certificate. Acrobat Reader is required to view these documents. If you do not have Acrobat Reader, you can obtain it by going to www.adobe.com.
Return the completed form via fax or mail:
PO Box 683
Beaver Dam, WI 53916-0683
Nancy's Notions, a subsidiary of the Tacony Corporation, offers wholesale pricing strictly to established retailers who purchase our items and resell them in the same form as purchased from us. Examples include fabric stores and sewing machine dealers. If you are interested in applying for a wholesale account, please call Tacony at 800.537.8891 to request an application, or go to www.tacony.com to download an application form.