Return Policy

RETURN POLICY

We want you to be satisfied with every item you purchase from Nancy's Notions. If you are not fully satisfied for any reason, we promise no-hassle returns within 60 days of purchase and no restocking fees. Simply return the product with proof of purchase for a refund of the purchase price.

  • Refund requests received within 60 days of purchase will be issued to the original form of payment when available for the purchase price indicated on proof of purchase. If you wish to return by mail outside of the 60-day policy for any reason, please contact Customer Service at 800.833.0690.
  • Items purchased online and returned at the Nancy’s Notions Retail Store will be transferred to the Returns Processing department. A refund or credit will be mailed to you. Please allow up to 2 weeks to receive your refund.
  • If we are unable to process your refund using the credit card or payment type on the order, a merchandise credit gift card or check will be sent. Please allow up to 2 weeks to receive your refund.
  • Items being returned must be unopened, not used, and in new condition.
  • Returning software? You can return unopened software CDs within 60 days with a proof of purchase.
  • Returning embroidery designs? You can return unopened embroidery designs CDs within 60 days with proof of purchase. Downloadable designs are not returnable.
  • Returning fabric? You can return fabric within 60 days with proof of purchase. Fabric cannot be washed, sewn, altered or used in any way and must be considered resalable in its original condition.
  • Custom items, like Sew Steady machine tables, are final sale and cannot be returned.
  • Clearance items are final sale.
  • Shipping-and-handling rates are not refundable.
  • Refund requests will be processed within 5-7 business days.

Mailing Returns

  • Securely package the items you wish to return, fill out and include the Return Form, affix return label to outside of package or address to the location indicated below. Retain a copy of your packing slip for your records.
  • Mail package using the carrier of your choice to:
    • Nancy’s Notions Distribution Center
    • ATTN: Returns Processing
    • 333 Beichl Ave, PO Box 683
    • Beaver Dam, WI 53916-0683

Need help?

Contact Customer Service at custserv@nancysnotions.com or call 800.833.0690