RETURNS AND EXCHANGES
We hope you are happy with our products and service! Our goal is satisfaction guaranteed. We appreciate your comments and any suggestions you may have.
Your Satisfaction Guaranteed
Whether you've cut it, crumpled it, opened it, or sewn it, we promise no-hassle returns on any purchase. There are absolutely no restrictions and no restocking fees. If you're not completely satisfied, simply return the product with proof of purchase for a replacement or refund of the purchase price.
Frequently Asked Questions:
- Can I return software?
Yes, if you've installed the software on your computer, simply uninstall and return it.
- Can I return embroidery designs?
Yes, go ahead and break the package seal. If you don't care for how your new designs stitch, return it. Simply delete any designs you already loaded to your computer, memory cards, jump drives, or sewing machine.
- Can I return cut fabric?
Yes. Go ahead. Prewash and cut your fabric. If you don't like how it sews, return it. It's that simple.
How do I return an item?
Complete the back of the packing slip that came with your order, include with your package, and address your package using the bottom portion of the packing slip. If you no longer have the packing slip, please include another proof of purchase along with your name, address, phone number, and reason for return. Send the package to:
333 Beichl Ave
PO Box 683
Beaver Dam WI 53916-0683
If we are unable to process your refund using the credit card or payment type on the order, a refund check will be sent. Please allow two weeks for the check to arrive after your return is received. Sorry, shipping-and-handling rates are not refundable.
Are items listed on your receipt missing from the package?
Check to make sure the items were not overlooked. Some items may be wrapped in paper. Others may be stacked or folded and not immediately visible. If items are still missing, please contact Customer Service at 800-245-5116.
How do I exchange an item?
Please return what you no longer want for a refund. Place an order for the new item(s).
Contact Customer Service at the email or phone number found under Contact Information at the top of this page.